Troubleshooting Tips

Look for lights on your PoE injector box (little two inch black box with blue led) or your router, if you have one. If they’re out: Has a power transformer been dislodged from the electric outlet? Is a power strip switched off? If the computer says the network cable is unplugged, make sure the ethernet (network) cable is plugged into the back of the computer or a router.

REBOOT THE ROUTER. Unplug the power to the router; count to ten; and plug it back in. Wait a couple of minutes. If this fails, try the next suggestion below.

REBOOT THE RADIO AND ROUTER. Unplug the power adapter to the PoE injector box (little two inch tan box with two green LEDs on it). Count to ten and plug it back in. Unplug the power to your router. Wait two minutes before plugging it back in. Once again, wait a couple of minutes before trying to get online. Meanwhile, you can reboot your computer by powering all the way down and letting it sit for 30 seconds before powering it back up.

Check for two computers in lower right corner. If they are there, is there an X through them? Right-click the icon, and then select Enable. If there are no computer symbols, go to Start>Settings>Control Panel>Network Connections, right-click on Local Area Connection, and then select Enable. If the computer is a laptop, is there a button to enable/disable wireless access?

Check firewall settings and redundant software. Update and run antivirus and spyware programs.

Windows computer: Make sure you have My Server Requires Authentication checked in your email settings. * Open Outlook or Outlook Express. * On the Tools menu, click Accounts. * Click the Mail tab * Select the email account you wish to modify and click the Properties button. * Click the Servers tab. * Under the Outgoing Mail Server, click to select the My Server Requires Authentication check box. * Click Apply and then * Click Close button on the Internet Accounts window. Try sending again.